Effective Date: July 21, 2025

By scheduling, confirming, or utilizing any services provided by AirFlux Solutions (“the Company,” “we,” “us,” or “our”), you (“the Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by the following comprehensive Terms and Conditions. These Terms constitute a legally binding agreement between you and AirFlux Solutions. Please review them carefully and retain a copy for your records.

 

1. Services Provided

 

1.1. Scope of Services

AirFlux Solutions specializes in comprehensive home and commercial maintenance services, including but not limited to:

• Air Duct Cleaning: Cleaning and maintenance of HVAC system ductwork, including supply and return vents, plenums, and main trunk lines.
• Dryer Vent Cleaning: Cleaning and removal of lint and debris from dryer vent systems to improve efficiency and reduce fire hazards.
• Chimney Services: Inspection, cleaning (sweeping), and minor repairs of residential and commercial chimneys, flues, and related components.
• Roofing Services: Inspection, repair, maintenance, and installation of various roofing systems, including but not limited to shingle, tile, metal, and flat roofs.

1.2. Exclusions and Limitations

Our services are limited to the scope explicitly agreed upon in your service agreement or estimate. Unless otherwise specified in writing, our services do not include:

• Major structural repairs to HVAC systems, chimneys, or roofing.
• Asbestos or mold remediation (we will notify you if such conditions are observed).
• Removal of hazardous materials not typically associated with our service scope.
• Any services not directly related to the cleaning, maintenance, or repair of the specified systems.

1.3. Additional Services

Any services requested by the Client that are outside the scope of the initial agreement or estimate will be subject to additional charges. Such additional services will only be performed upon mutual written agreement (via a revised estimate or change order) and your explicit authorization.

 

2. Pricing and Payment Terms

 

2.1. Estimates and Pricing

All prices for services will be provided to the Client in a written estimate or proposal after a thorough inspection of the premises and assessment of the work required. Estimates are valid for 30 days from the date of issuance. Prices are subject to change based on unforeseen conditions or additional work requested by the Client.

2.2. Payment Due Date

Payment in full is due upon completion of services, unless alternative payment arrangements have been explicitly agreed upon in writing prior to the commencement of work. For larger projects, a deposit may be required, as specified in your service agreement.

2.3. Accepted Payment Methods

We accept payment via cash, major credit cards (Visa, MasterCard, American Express, Discover), Zelle, and bank transfers. Please note that credit card and certain electronic payments may be subject to a processing fee of 3.5%, which will be clearly indicated on your invoice.

2.4. Late Payments

Invoices not paid within 7 days of the service completion date will be considered past due. A late fee of 3% of the outstanding balance will be applied monthly to all overdue accounts until the balance is paid in full. The Company reserves the right to suspend further services or pursue collection efforts for overdue accounts, and the Client will be responsible for all costs incurred in collection, including but not limited to legal fees, court costs, and collection agency fees.

2.5. Returned Payments

Any returned checks or failed electronic payments will incur a $35 administrative fee, in addition to any late payment charges.

 

3. Scheduling, Cancellations, and Access

 

3.1. Appointment Scheduling

All services must be scheduled in advance. While we strive to adhere to scheduled appointment times, exact arrival times cannot be guaranteed due to the unpredictable nature of field services. We will provide an estimated time window for our arrival.

3.2. Cancellations and Rescheduling

Clients may cancel or reschedule an appointment without penalty by providing at least 24 hours notice prior to the scheduled service time. Cancellations or rescheduling requests made with less than 24 hours’ notice may result in a cancellation fee of $99 or 50% of the estimated service cost, whichever is less.

3.3. Client Presence and Access

The Client or an authorized adult representative must be present at the service location at the scheduled time to grant access to our technicians and to approve the completed work. The Client is responsible for ensuring clear, safe, and unobstructed access to all areas where services are to be performed, including but not limited to attics, crawl spaces, roofs, and areas around vents and chimneys. Failure to provide adequate access may result in rescheduling and/or additional charges.

3.4. Pre-Service Preparation

To facilitate efficient and safe service delivery, the Client is responsible for:

• Removing valuable, fragile, or breakable items from the vicinity of the work area.
• Ensuring pets are secured in a safe location away from the work area.
• Notifying the Company of any known hazards, structural issues, or pre-existing conditions (water leaks, electrical problems, pest infestations) that may affect the safety or execution of the service.

 

4. Limitation of Liability and Damages

 

4.1. General Limitation

AirFlux Solutions performs all services with professional care and diligence. However, the Client acknowledges that certain risks are inherent in the services provided. To the fullest extent permitted by law, AirFlux Solutions shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from or in connection with our services, even if advised of the possibility of such damages.

4.2. Pre-Existing Conditions and Unforeseen Issues

The Company is not responsible for any pre-existing conditions, defects, or damages to the property, its components, or contents that are discovered during the course of our services. This includes, but is not limited to, deteriorated ductwork, compromised roofing materials, unstable chimney structures, or hidden water damage. If such conditions are identified, our technicians will inform you, and any necessary repairs or additional work will be subject to a separate agreement and charges.

4.3. Property Damage

While our technicians take utmost care to protect your property, minor disturbances such as dust, debris, or slight vibrations may occur during the service. The Company is not liable for:

• Damage to items not removed from the work area as per Section 3.4.
• Damage to landscaping, driveways, or exterior features unless directly caused by our gross negligence.
• Cosmetic damage (minor scuffs, scratches) that may occur during the normal course of work, provided reasonable care was exercised.
• Damage resulting from the failure of pre-existing, faulty, or improperly installed components (old ductwork collapsing, weak chimney bricks).

4.4. Limitation of Warranty for Cleaning Services

For air duct, dryer vent, and chimney cleaning services, the Company provides no express or implied warranty beyond the satisfactory completion of the cleaning service itself. We do not guarantee the complete removal of all contaminants, odors, or stains, especially in cases of severe build-up, pre-existing damage, or persistent environmental factors. Our commitment is to perform the cleaning to industry standards.

4.5. Roofing Warranty

Specific warranty details for roofing services will be provided in a separate written warranty document, which will outline the terms, duration, and limitations of the warranty for materials and workmanship. This warranty will be effective only upon full payment for the roofing services.

4.6. Indemnification

You agree to indemnify, defend, and hold harmless AirFlux Solutions, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

• Your breach of these Terms and Conditions.
• Your use of our services, except to the extent caused by our gross negligence or willful misconduct.
• Any injury or damage to persons or property occurring on your premises during the performance of our services, unless solely caused by our gross negligence or willful misconduct.

 

5. Refund Policy and Disputes

 

5.1. All Sales Final

Due to the nature of our services, all sales and service charges are generally final once the service has been rendered. No refunds will be issued for completed services, except as explicitly stated in these Terms or at the sole discretion of AirFlux Solutions under extraordinary circumstances.

5.2. Service Quality Guarantee

We are committed to your satisfaction. If you are not satisfied with the quality of the service provided, you must notify AirFlux Solutions in writing within 30 days of service completion. We will make every reasonable effort to address your concerns, which may include a follow-up inspection or re-service at no additional cost, at our discretion. This guarantee does not cover issues arising from pre-existing conditions or factors beyond our control.

5.3. Dispute Resolution

Any disputes or claims arising from these Terms or our services shall first be attempted to be resolved amicably through good-faith negotiation between the Client and AirFlux Solutions. If a resolution cannot be reached, both parties agree to consider mediation as a first step before pursuing litigation. The costs of mediation shall be shared equally between the parties.

 

6. Confidentiality and Privacy

 

6.1. Customer Information

AirFlux Solutions respects your privacy. We will collect, use, and protect your personal information in accordance with our Privacy Policy, which is available on our website www.airfluxpro.com/. We will not disclose your personal information to third parties without your consent, except as required by law or to facilitate the provision of our services (sharing necessary information with subcontractors).

6.2. Data Collection

We may collect data related to the services performed, including property details, service history, and payment information, for internal record-keeping, service improvement, and legal compliance purposes.

 

7. Termination of Services

 

7.1. Company’s Right to Terminate

AirFlux Solutions reserves the right to terminate services, refuse service, or cancel an appointment at any time, without liability, if:

• The Client breaches any of these Terms and Conditions.
• The work environment is deemed unsafe or poses a risk to our technicians or equipment.
• The Client engages in abusive, threatening, or uncooperative behavior.
• Unforeseen circumstances make it impractical or impossible to complete the service.
• Payment terms are not met.

7.2. Client’s Right to Terminate

You may terminate services at any time by providing written notice. If services are terminated by the Client after work has commenced but before completion, the Client will be responsible for payment for all work performed and materials purchased up to the date of termination, based on our standard rates, in addition to any applicable cancellation fees.

 

8. Force Majeure

AirFlux Solutions shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, fires, floods, accidents, strikes, labor disputes, governmental regulations, or shortages of materials or transportation.

 

9. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms that cannot be resolved through negotiation or mediation shall be subject to the exclusive jurisdiction of the state and federal courts located in Texas, United States of America.

 

10. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

 

11. Entire Agreement

These Terms and Conditions, together with your service agreement or estimate, constitute the entire agreement between you and AirFlux Solutions regarding the services provided and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

 

12. Changes to Terms

AirFlux Solutions reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms on our website or providing direct notification to you. Your continued use of our services after any such modifications constitutes your acceptance of the revised Terms.

 

13. Contact Information

For any questions, concerns, or inquiries regarding these Terms and Conditions or our services, please contact us at:

AirFlux Solutions

1400 Hi Line Dr #1420
Dallas,  TX 75207,  USA

(469) 909-7776

info@airfluxpro.com

https://airfluxpro.com/

 

By scheduling or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.